Returns Policy

 

Fiona McNamara & FMN Studio are compliant with all relevant consumer laws and regulations. 

Under the consumer information, cancellation and other rights regulation 2013 you as a consumer have a ‘cooling off’ period of two weeks within which you can decide to cancel the contract with us. Under 13(2) of the regulation that right to cancel does not apply where the products purchased where either used or unsealed after delivery. Please note also that risk passes to you on delivery.

 To exercise the right of cancellation you must notify us in writing, (by email or letter) and return the unsealed products to us. Any goods sent back to us without prior company approval will not be refunded, replaced or repaired.  It is important to note that the cost of returning these goods is at your expense and furthermore that you as consumer are liable for any diminished value resulting from the handling of the goods beyond what is normally necessary. In returning products to us we recommend the use of a tracked reputable postage service for safe return of the products to us and further that you ensure they are properly and securely packaged and labelled with our full address.

No right of cancellation, refund or return exists under the consumer regulation (2013) once you have unsealed or indeed used your product, unless the product is defective and you are returning it for this specific reason. If it is the case that you believe that the product purchased is defective or not of merchantable quality you have rights under the relevant sale of goods acts and defective products act.  In certain circumstances you may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. If you believe any of these to be the case please email, telephone or write to us within 14 days.

We are fully compliant with eu regulation (524/2013 – the online dispute resolution) and are committed to providing our customers with a simple, efficient and low cost way of resolving domestic and cross borders disputes which may arise from sales.  If you are not able to resolve any customer service issue you may have with a product you have purchased via our website or by telephone you may wish to consider an alternative dispute resolution. For further information please visit the european online dispute resolution platform http://ec.europa.eu/consumers/odr/ or alternatively www.eccireland.ie

 

To return a product, please submit an email to info@fmnstudios.com or send a letter to fmn studios, mungret village, co limerick. Please include your order no, name, contact details and reason for returnin the product.

Shipping information

 

Currently, we ship to Ireland and we use Fastway couriers. We ship orders Tuesday – Friday.

Standard shipping costs €4.99 and you should expect to receive your order no later than 48 hours from dispatch.

Due to Covid-19 there have been delays in shipping through carrier networks and this is outside of our control, however we will do everything we can to ensure the safe & punctual delivery of your order, with our carrier partners

You can track your order via your unique tracking code which will be emailed to you once your order is dispatched.

Terms & Conditions

 

Definitions:

 "we/us" means Fiona McNamara, FMN Studio, FMN Bridal and fmnstudios.com

"website" means the website located at www.fmnstudios.com or any subsequent url which may replace it.

"you/your" means a user of this website.

"personal information" means the details provided by you when registering on our website.

"product" means a product displayed for sale on the website. 

Use of this website

“terms” means the terms and conditions as set out here.

These terms are provided by fmn studio and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms. If you do not accept these terms, then please do not use our website.

We reserve the right to:

 (a) modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or

(b) change or revise these terms and conditions from time to time if you do not agree to such amended terms, you must stop using the website. If you continue to use the website you will be deemed to have accepted the amended terms.

Changes to these terms and conditions will be effective immediately when they are posted on the website.

You are provided with access to this website in accordance with these terms and any orders placed by you must be placed strictly in accordance with these terms. 

Product descriptions

Each product on this website is listed subject to its product description. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time the relevant information was posted on the website.

Product pricing

The prices of a product, as displayed on our website, include vat where relevant, but do not include the delivery charges. 

Use of discount codes

Discount codes may be subject to limited time only.

Discount codes may not be used in conjunction with any other offers/bundles/sales.

Discount codes may not be used on professional products such as professional spray tan.

Discount codes may not be used on new product launches.

Making a purchase

By placing an order through our website, you warrant that you are:

(a) legally capable of entering into binding contracts;

(b) at least 18 years old.

After placing an order through our website, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e mail that confirms that the product has been despatched (the “confirmation of despatch”). The contract between us (“contract”) will only be formed once we send you the confirmation of despatch.

The contract existing then between you and us will relate only to those products whose despatch we have confirmed in the confirmation of despatch. We will not be obliged to supply any other products which may have been part of your order until the despatch of such products has been confirmed in a separate confirmation of despatch.

In some cases we may refuse to accept an order from you, as a result of one or more of the following:

The product you ordered not being in stock.

Our inability to obtain authorisation for your payment.

The identification of a pricing or product description error.

You not meeting the eligibility to order criteria set out in these terms.

Warranties

We do not give any warranty, condition, guarantee or representation, express or implied, relating to the information contained on this website or on any website to which it is linked. We make no representations or warranties concerning the accuracy, completeness or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked. We do not warrant that our website or any website to which it is linked or any relevant server, are free of computer viruses or other harmful applications.

Payment

We accept all major credit and debit cards -  customer credit card information is not stored by us on our servers.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Delivery

The delivery period given when you receive your order is approximate. In the unlikely event that an item you ordered is not in stock, we will contact you to inform you of the expected delivery date. Should you subsequently decide not to pursue your order, we will cancel same and issue you with a full refund.

If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock – again we will contact you to inform you of any goods that are not in stock.

If you order products from our website for international delivery they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. 

Your obligations

You agree that:

Any information provided by you will be true, accurate, current and complete in all respects;

You are the authorised holder of any credit/debit card you may use on the website and that there are sufficient funds in your account to cover payment of the product(s) ordered;

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use;

You are eighteen years old or older. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site;

You will notify us immediately of any changes to any information you have submitted to the website;

You will only use the material on the website for your personal use only, and not for any commercial purpose whatsoever;

You will not do any of the following without obtaining prior written permission for us:

Redistribute or modify any of the content from our website

Remove any copyright or trademark notices from any copies of the content.

Create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website.

This agreement constitutes the entire agreement between you and FMN Studio with respect to the use of the website. These provisions (terms, conditions, disclaimers and exclusions) shall be construed in accordance with Irish law.

Privacy statement

This privacy statement (our statement) sets out the basis on which any personal data within the meaning of the general data protection regulation (gdpr) (eu) 2016/679 is collected and used by us.

Who we are?

We are Fiona McNamara (Sole Trader) trading as FMN Studio and Bridal; registered address Mungret Village, Co Limerick V94 X004) and references to ‘we’, ‘us’ and ‘our’ shall be construed accordingly.

What we do?

We sell, promote and market beauty services, products and cosmetics.

What is personal data?

Personal data is information which relates to an identifiable natural person.

Who is the data controller?

Fiona McNamara (Sole Trader) trading as FMN Studio and Bridal is the controller of your data and is responsible for our website. You may contact us via email at info@fmnstudios.com

Do we collect personal data?

Yes, when:

  • You opt in and provide consent to us to contact you via our website or through social media/email;

  • You use your credit or debit card to pay for your purchases on our site;

  • You interact with us via social media such as facebook or twitter or instagram;

  • You direct message us via various social media platforms;

  • You make an enquiry with us;

  • You subscribe to our newsletter and/or other publications;

  • You communicate with via post and other correspondence.

What types of personal data do we obtain?

The data that we obtain includes but is not limited to the following - name, ip address, telephone number, email address and social media ‘handles’. For clarity we do not collect or process and sensitive personal data.

 

Categories of data that we collect:

We process personal data relating to the following categories of data subject: our employees, our customers who are natural persons, our social media followers and third party employees and contractors who we do business with or who provide services to us.

 

How do we use your data?

We use it in order to:

  • Provide products and services;

  • Process your payment for your purchase;

  • Protect both our interests;

  • Verify credit or other charge card details;

  • Manage your loyalty and reward/discount programme (if applicable);

  • Identify ways that we can improve our service;

  • Meet our legal and regulatory obligations;

  • Provide you with marketing content that you have consented to receive;

  • Answer your queries.

  • Provide you with news updates and information that you have consented to receive.

Are we allowed use your data?

Yes, provided we can identify a legitimate basis for doing so. To use your information lawfully, we rely on one or more of the following basis: 

It is necessary for the performance of a contract to which you are party to with us;

It is necessary for purposes of the legitimate interests of third parties (except where those interests are overridden by your interests or fundamental rights and freedoms);

In compliance with legal obligations;

In protecting the vital interest of you or others.

 Generally we do not rely on consent as a legal basis for processing your data other than in relation to sending you direct marketing communications. We have ensured that you ‘opt in’ to receive or continue to receive these services. You have the right to withdraw consent at any time by contacting us.

 

Do we collect sensitive personal data?

No. Sensitive personal data includes certain categories of personal information, such as that about race, ethnicity, religion or health.

 

Our security measures

When you give us personal information, we take steps to make sure that it’s treated securely. We use strict procedures and technical security measures to safeguard your information in our offices and across all of our computer systems, networks, website and social media platforms. Our security measures include the following:

 

  • Maintaining ongoing confidentiality, integrity, availability, access, and resilience of processing systems and services;

  • Restoring the availability of and access to personal data, in the event of a physical or technical security breach;

  • Maintaining robust security measures (both it and physical)

  • Ensuring our staff are fully data security and gdpr trained;

  • That our internal processes and procedures are reviewed and fit for purpose;

  • That we conduct data risk impact assessments;

  • That we test and evaluate the effectiveness of our technical and organisation measures;

  • That we ensure our third party service providers and/or contractors are gdpr compliant.

 

Non-sensitive details (your email address etc.) Are sent normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

 

 Do we share personal data with third parties?

Yes, we share personal data with: 

(a) third parties who provide services to us in the course of our business subject that we disclose only the personal information that is necessary for the purpose of the performance of their services and we have contracts in place that guarantee the security of your data and the integrity of our service providers’ systems. These parties include,:

  • Software management services providers;

  • Payment processor service providers;

  • It service providers;

  • Data security consultants in the context of auditing our data security systems, policies and protocols.

 

International transfers of data

We do not transfer your data outside of the european economic area (eu members and iceland, liechtenstein and norway) (eea).

 

The following countries have been approved by the eu commission as providing an adequate level of data protection for the purpose of the international transfer of data: switzerland, guernsey, argentina, isle of man, faroe islands, jersey, andorra, israel, new zealand and uruguay have been approved in full. Canada has been approved for certain types of personal data. The commission has also approved the transfer of advance airline passenger data to the us, canada and australia. For clarity we do not transfer data to these countries either.

 

Marketing

We require your express consent if we wish to contact you for direct marketing purposes (by email or social media). You are entitled to withdraw your consent at any time at any time. To withdraw your consent you simply contact info@fmnstudios.com.

Cookies

Cookies are small encrypted text files that are stored on your device by a website. Our websites use cookies to enable you to shop, enhance your shopping experience and to analyse our traffic. For further information visit https://www.dataprotection.ie/docs/cookie-policy/1415.html.

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. Please note that we're not responsible for the content of external websites.

  

How long will we hold your data for?

We will hold your data while you are a customer and for the minimum period thereafter that we are required pursuant to our legal and regulatory obligations. We will keep your data for no longer than is necessary and then securely delete your data or anonymise it so that it cannot be linked to you.

  

Your rights

You have the right to:

(a) request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please contact us using the contact details mentioned below. We will respond to your request within one month;

 

(b) ensure that your personal information held by us is accurate and up to date. If you would like us to correct or remove information you think is inaccurate please contact us using the contact details mentioned below;

 

(c) object to the processing of your personal data on grounds relating your particular situation if we claim that the processing is carried out on the basis that it is necessary for the purposes of our legitimate interests or those of your employer or a third party.

We can only deny your request if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims;

 

(d) receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:

 

The processing is based on consent or on a contract, and

The processing is carried out by automated means.

 

(e) require that we no longer contact you for marketing purposes (by means of an ‘unsubscribe’ link or ‘stop’ text message);

 

(f) be forgotten. Should you wish for us to completely delete all information that we hold about you please contact us using the contact details mentioned below;

 

(g) lodge a complaint (concerning the manner and means of our processing of your personal data) with the office of the data protection commissioner (www.dataprotection.ie).

Our contact details

If you wish to contact us for any of the reasons set out above or you have any questions about our privacy policy or you wish to make a complaint with regard to the manner and means in which your data is processed by us or with regard to any other matter in relation to your data, you can write, call or email our data champion at:

Info@fmnstudios.com

Changes to our privacy statement

Finally, please note that we may revise or update our policy at any time subject that we will at all times comply with our obligations under the general data protection regulation (gdpr) (eu) 2016/679.